Employee Driven Growth for the Hotel Industry
Engage your team through contests and rewards powered by customer reviews. Improve service quality faster than ever.
Service and behaviour categories tailored for hotels
State of the art dashboards created with cutting edge Artificial Intelligence.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
See what is working and what is not in minutes
Identify trending problems before they hurt
Deep dive into your hotel service categories
Analyze guest feedback by category — from housekeeping to front desk — and see where improvements will have the most impact.
Understand how each service area affects your review scores
Get insights on guest experiences with reception, room service, amenities, and more
Prioritize service improvements based on real guest data
Understand the behaviors your guests love
AI-powered dashboards surface patterns in guest feedback about staff demeanor and hospitality.
Track mentions of kindness, attentiveness, and professionalism across reviews
Identify which behaviors lead to higher satisfaction
Spot patterns early to recognize standout teams and areas needing improvement
I know a laundry guy mentioned 83 times in a month!
See which employees consistently stand out in guest feedback — and celebrate them meaningfully.
Track employee mentions across reviews, sorted by name and sentiment
Spot your top performers through your guests’ words
Use real guest feedback to fuel recognition
Amazing hotel, but the breakfast…
Uncover how your breakfast, dinner, and in-room dining offerings impact guest satisfaction and reviews.
Analyze feedback on food quality, variety, and presentation
Identify top-rated and underperforming menu items across dining areas
Use real guest comments to guide culinary improvements and elevate the experience
See how your competitors are performing
Understand your strengths and weaknesses.
Service and Behaviour based competitor analysis
See top mentioned employees of your competitors
Always be two steps ahead
Multi-Location comparison
Compare your locations easily.
Service, Behaviour and Product based location analysis
See your top performing locations
Unify service quality
It takes 5 seconds to see where to focus
Each bubble is a granular comment in a review.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
Presented to you as orange and green bubbles
Your microscope for your customer reviews
Detailed sentiment analysis
Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.
Sentiment breakdowns across services, behaviors, employees, and products
Identify what drives satisfaction — and what causes friction
Compare sentiment trends over time to spot improvements or issues early
Lets bring the pieces together
From online reviews to on-site engagement, discover how to transform guest satisfaction and staff motivation into a powerful competitive advantage.
81%
81% of travelers read hotel reviews before booking, making online reputation crucial. (TripAdvisor)
74%
74% of hospitality employees say lack of recognition impacts their decision to leave. (Deloitte)
50%
Over 50% of negative feedback involves staff behavior or attentiveness. (Medallia Institute)