Lets Spice it up!
Engage your team through contests and rewards powered by customer reviews. Improve service quality faster than ever.
Service and behaviour categories tailored for restaurants
State of the art dashboards created with cutting edge Artificial Intelligence.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
See what is working and what is not in minutes
Identify trending problems before they hurt
Deep dive into your service categories
Analyze customer feedback across key service channels like dine-in, takeout, delivery, and reservations.
Understand how each service type contributes to your overall guest experience
Identify strengths and weak points in dine-in, takeout, delivery, and reservation services
Track review trends by service category to make data-driven improvements
Understand which meals your guests like the most
Smart dashboards that break down guest feedback across your entire menu.
See which dishes get the most praise — and which ones get skipped
Track guest sentiment across categories like appetizers, mains, desserts, and drinks
Spot underperforming items and optimize your menu with real-time feedback
Some of your customer facing staff just have it!
See which employees consistently stand out in guest feedback — and celebrate them meaningfully.
Track employee mentions across reviews, sorted by name and sentiment
Spot your top performers through your guests’ words
Use real guest feedback to fuel recognition
See how your competitors are performing
Understand your strengths and weaknesses.
Service and Behaviour based competitor analysis
See top mentioned employees of your competitors
Always be two steps ahead
Multi-Location comparison
Compare your locations easily.
Service, Behaviour and Product based location analysis
See your top performing locations
Unify service quality
It takes 5 seconds to see where to focus
Each bubble is a granular comment in a review.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
Presented to you as orange and green bubbles
Your microscope for your customer reviews
Detailed sentiment analysis
Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.
Sentiment breakdowns across services, behaviors, employees, and products
Identify what drives satisfaction — and what causes friction
Compare sentiment trends over time to spot improvements or issues early
Discover how many customers really like you
Track your Net Promoter Score (NPS) to understand overall satisfaction and customer loyalty.
Automatically calculate NPS based on real customer reviews and ratings
Spot shifts in customer loyalty over time with clear dashboards
Identify what’s turning guests into promoters — and what’s holding you back
Set service category competitions
Turn customer reviews into a fun way to motivate your team around improving specific service areas.
Set contests for service categories like reservations, order accuracy, or wait time
Spark friendly competition
Celebrate progress and recognize improvements straight from guest reviews
Top behaviour climbs the leaderboard
Turn great behavior into a fun competition. Recognise the actions your guests notice and love.
Your team collect points every time a name is mentioned for a great behaviour
Celebrate and recognise consistent, guest-loved behaviors
Celebrate top performers as new reviews roll in
Leaderboards are automatically updated whenever a review matches your competition rules.
Measurable, consistent and fair competition based on customer reviews
See leaderboards and top performers
Celebrate success with your employees
You have the best ingredients: your customers and your team
From online reviews to daily operations, discover how to turn customer feedback into exceptional dining experiences and a more motivated team.
94%
94% of diners base their restaurant choices on online reviews. (OpenTable)
60%
60% of negative dining experiences relate to service speed or staff attitude. (National Restaurant Association)
62%
62% of restaurant staff say lack of recognition leads to job dissatisfaction. (Restaurant Dive)