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Service and behaviour categories tailored for restaurants

State of the art dashboards created with cutting edge Artificial Intelligence.

  • Comments on your Services, Behaviours, Employees and Products are extracted from each review

  • See what is working and what is not in minutes

  • Identify trending problems before they hurt

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Deep dive into your service categories

Analyze customer feedback across key service channels like dine-in, takeout, delivery, and reservations.

  • Understand how each service type contributes to your overall guest experience

  • Identify strengths and weak points in dine-in, takeout, delivery, and reservation services

  • Track review trends by service category to make data-driven improvements

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Understand which meals your guests like the most

Smart dashboards that break down guest feedback across your entire menu.

  • See which dishes get the most praise — and which ones get skipped

  • Track guest sentiment across categories like appetizers, mains, desserts, and drinks

  • Spot underperforming items and optimize your menu with real-time feedback

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Some of your customer facing staff just have it!

See which employees consistently stand out in guest feedback — and celebrate them meaningfully.

  • Track employee mentions across reviews, sorted by name and sentiment

  • Spot your top performers through your guests’ words

  • Use real guest feedback to fuel recognition

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See how your competitors are performing

Understand your strengths and weaknesses.

  • Service and Behaviour based competitor analysis

  • See top mentioned employees of your competitors

  • Always be two steps ahead

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Multi-Location comparison

Compare your locations easily.

  • Service, Behaviour and Product based location analysis

  • See your top performing locations

  • Unify service quality

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It takes 5 seconds to see where to focus

Each bubble is a granular comment in a review.

  • Comments on your Services, Behaviours, Employees and Products are extracted from each review

  • Presented to you as orange and green bubbles

  • Your microscope for your customer reviews

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Detailed sentiment analysis

Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.

  • Sentiment breakdowns across services, behaviors, employees, and products

  • Identify what drives satisfaction — and what causes friction

  • Compare sentiment trends over time to spot improvements or issues early

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Discover how many customers really like you

Track your Net Promoter Score (NPS) to understand overall satisfaction and customer loyalty.

  • Automatically calculate NPS based on real customer reviews and ratings

  • Spot shifts in customer loyalty over time with clear dashboards

  • Identify what’s turning guests into promoters — and what’s holding you back

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Google review collection contests with QR codes

Customers are more likely to leave good reviews just after a good experience.

  • Mobile QR codes generated by your team on the spot

  • Customer scans takes them to your Google reviews page

  • You can set up individual or team competitions

  • Fully automated tracking and leaderboards

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Name mentions snatch the points!

When guests call out your team members by name in a review, it’s worth celebrating. Turn mentions into motivation.

  • Track who’s getting recognized by name across reviews

  • Setup weekly or monthly name mention competitions

  • Make guest praise a fun part of team culture

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Set service category competitions

Turn customer reviews into a fun way to motivate your team around improving specific service areas.

  • Set contests for service categories like reservations, order accuracy, or wait time

  • Spark friendly competition

  • Celebrate progress and recognize improvements straight from guest reviews

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Top behaviour climbs the leaderboard

Turn great behavior into a fun competition. Recognise the actions your guests notice and love.

  • Your team collect points every time a name is mentioned for a great behaviour

  • Celebrate and recognise consistent, guest-loved behaviors

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The quest for 5-star reviews

Recognise your team when their efforts turn into glowing reviews and high scores.

  • Set up team competitions to boost your average score

  • Spotlight the team members who consistently deliver 5-star service

  • Build a culture of recognition and high standards through reviews

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Celebrate top performers as new reviews roll in

Leaderboards are automatically updated whenever a review matches your competition rules.

  • Measurable, consistent and fair competition based on customer reviews

  • See leaderboards and top performers

  • Celebrate success with your employees

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Digital wallets for your employees

Turn recognition to monetary rewards easily.

  • Team contests with monetary rewards are automatically tracked and points added to wallets

  • Your team can access their wallets easily on their phones

  • Online shopping starts with a single tap of a button

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You have the best ingredients: your customers and your team

From online reviews to daily operations, discover how to turn customer feedback into exceptional dining experiences and a more motivated team.

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94%

94% of diners base their restaurant choices on online reviews. (OpenTable)

Restaurant Industry Image

60%

60% of negative dining experiences relate to service speed or staff attitude. (National Restaurant Association)

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62%

62% of restaurant staff say lack of recognition leads to job dissatisfaction. (Restaurant Dive)