Thinking of buying a business?
We turn Google reviews into powerful service quality insights, so you know exactly what you are walking into. Works with any business with reviews on Google.
Download Sample ReportAssess Service Quality Before You Commit
We guide you through advanced dashboards built with AI to uncover how the business truly performs — from the customers perspective.
Extracted customer feedback on services, behaviors, staff, and products
Instantly see what is working — and what’s creating friction
Spot recurring issues or emerging trends before they affect your investment
Sentiment Insights That Reveal the Real Story
Go beyond star ratings — get a clear picture of how customers truly feel about the business before you invest.
AI-powered sentiment analysis across service, behavior, staff, and product mentions
Pinpoint what’s earning customer loyalty — and what’s driving complaints
Track how sentiment has shifted over time to uncover deeper operational patterns
Discover how many customers really like the business
Net Promoter Score (NPS) analysis to understand overall satisfaction and customer loyalty.
Spot shifts in customer loyalty over
Identify what’s turning guests into promoters — and what’s holding the business back
Uncover Service Weaknesses Before You Buy
We analyze customer reviews to reveal how the business performs across key service categories—so you are never caught off guard.
Identify service categories customers consistently complain about
Understand what needs immediate attention post-acquisition
Evaluate Team Behavior Through the Eyes of Customers
The success of a business often hinges on how the team behaves. We surface detailed feedback to help you assess cultural and operational fit.
Behavioral patterns are extracted from real customer reviews
Identify which behaviors customers praise — and which cause dissatisfaction
Spot red flags or cultural strengths before making your decision
Identify Key Employees Driving Customer Loyalty
Discover which team members consistently earn praise — and may be essential to the business’s success post-acquisition.
Customer-named employees surfaced directly from reviews
Evaluate which individuals are adding real value to the customer experience
Understand who is essential to retain for continuity and brand loyalty
Know Which Products Are Winning and Which Aren Not
Understand how customers truly feel about the business’s offerings — from top-rated menu items to underperforming products.
Review-driven sentiment and trends for each key product or dish
See what’s popular — and what’s dragging down customer satisfaction
Spot high-risk items and improvement opportunities before you buy
Estimate how much you can improve your quality of service
Scenario analysis showing the potential impact of fixing service problems.
Customer reviews are the ultimate truth about your service quality
See the impact of service and behaviour improvements to your review scores
Manage what you can measure
See how the business is performing compared to its competitors
Understand service quality gaps.
Service and Employee Behaviour based competitor analysis
Heatmaps showing service and behaviour quality
