Manage your customer reviews easily with AI.

Respond to every review within 48 hours. Google states that “responsive owners” are prioritized in the carousel. Craft keyword‑rich replies: “Thank you for loving our espresso martini!”

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Manage reviews in real time and generate responses in seconds

Let AI craft thoughtful and personalized replies to every review—fast and consistent.

  • Respond to reviews instantly with AI-generated messages tailored to the tone and content

  • Save time while ensuring every guest feels heard and valued

  • Maintain a consistent brand voice across all platforms

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All your reviews in one inbox

A centralized inbox to receive, read, and respond to every review—organized and powered by AI (Works with Google and Booking.com reviews, new platforms coming).

  • See all your reviews across platforms in one easy-to-manage inbox

  • Stay organized with smart filters based on service topics, sentiment, and urgency

  • Respond to feedback faster and never miss a critical comment again

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Filter reviews by service, behaviour, employee or product

Instantly drill down into feedback advanced filters.

  • Break down reviews by specific service categories, behaviors, team members, or products

  • Spot what’s working and what needs attention instantly

  • Catch early signals before they become costly problems

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Notify your team when a new review drops

Keep your team in the loop with real-time e-mail notifications.

  • Send instant alerts to the right teams

  • Improve accountability and responsiveness with timely follow-ups

  • Empower teams to act fast on feedback that matters

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Focus on what matters the most

State of the art dashboards created with cutting edge Artificial Intelligence.

  • Comments on your Services, Behaviours, Employees and Products are extracted from each review

  • See what is working and what is not in minutes

  • Identify trending problems before they hurt

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Never miss an emerging trend

Track rising patterns across customer feedback — whether it’s about your services, staff, behaviors, or products.

  • Spot recurring themes across your reviews, before they turn into issues

  • Understand changes in service or behavior categories

  • Turn trends into action — improve what matters most to your customers

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It takes 5 seconds to see where to focus

Each bubble is a granular comment in a review.

  • Comments on your Services, Behaviours, Employees and Products are extracted from each review

  • Presented to you as orange and green bubbles

  • Your microscope for your customer reviews

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Detailed sentiment analysis

Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.

  • Sentiment breakdowns across services, behaviors, employees, and products

  • Identify what drives satisfaction — and what causes friction

  • Compare sentiment trends over time to spot improvements or issues early

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Discover how many customers really like you

Track your Net Promoter Score (NPS) to understand overall satisfaction and customer loyalty.

  • Automatically calculate NPS based on real customer reviews and ratings

  • Spot shifts in customer loyalty over time with clear dashboards

  • Identify what’s turning guests into promoters — and what’s holding you back

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Deep dive into your service categories

Customer reviews are broken down to industry specific service categories.

  • See which categories are lacking behind

  • Understand what can be improved

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Understand the behaviours you should improve

Behaviour of your team makes the difference.

  • Comments on specific Behaviours are extracted from each review

  • See which behaviours your customers are liking the most

  • Encourage your team to break certain behavioural patterns

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Know your top mentioned employees

Identify employees who are making a difference

  • Personal touch has a big effect on customer satisfaction

  • Create a new culture of brand ambassadors

  • Huge potential awaits once your employees are fully engaged

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See which products are liked the most*

See how your food, drinks and products are perceived by your customers

  • Product based sentiment and trend analysis

  • Make informed decisions on what to change and what to keep selling

  • Identify trending problems before they hurt

  • *Comes with standard product groups for your industry. Your products can be added in the Advanced package

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