Manage your customer reviews easily with AI.
Respond to every review within 48 hours. Google states that “responsive owners” are prioritized in the carousel. Craft keyword‑rich replies: “Thank you for loving our espresso martini!”
Manage reviews in real time and generate responses in seconds
Let AI craft thoughtful and personalized replies to every review—fast and consistent.
Respond to reviews instantly with AI-generated messages tailored to the tone and content
Save time while ensuring every guest feels heard and valued
Maintain a consistent brand voice across all platforms
All your reviews in one inbox
A centralized inbox to receive, read, and respond to every review—organized and powered by AI (Works with Google and Booking.com reviews, new platforms coming).
See all your reviews across platforms in one easy-to-manage inbox
Stay organized with smart filters based on service topics, sentiment, and urgency
Respond to feedback faster and never miss a critical comment again
Filter reviews by service, behaviour, employee or product
Instantly drill down into feedback advanced filters.
Break down reviews by specific service categories, behaviors, team members, or products
Spot what’s working and what needs attention instantly
Catch early signals before they become costly problems
Notify your team when a new review drops
Keep your team in the loop with real-time e-mail notifications.
Send instant alerts to the right teams
Improve accountability and responsiveness with timely follow-ups
Empower teams to act fast on feedback that matters
Focus on what matters the most
State of the art dashboards created with cutting edge Artificial Intelligence.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
See what is working and what is not in minutes
Identify trending problems before they hurt
Never miss an emerging trend
Track rising patterns across customer feedback — whether it’s about your services, staff, behaviors, or products.
Spot recurring themes across your reviews, before they turn into issues
Understand changes in service or behavior categories
Turn trends into action — improve what matters most to your customers
It takes 5 seconds to see where to focus
Each bubble is a granular comment in a review.
Comments on your Services, Behaviours, Employees and Products are extracted from each review
Presented to you as orange and green bubbles
Your microscope for your customer reviews
Detailed sentiment analysis
Go beyond star ratings. Understand exactly how your guests feel about every aspect of their experience — from service to staff to product quality.
Sentiment breakdowns across services, behaviors, employees, and products
Identify what drives satisfaction — and what causes friction
Compare sentiment trends over time to spot improvements or issues early
Discover how many customers really like you
Track your Net Promoter Score (NPS) to understand overall satisfaction and customer loyalty.
Automatically calculate NPS based on real customer reviews and ratings
Spot shifts in customer loyalty over time with clear dashboards
Identify what’s turning guests into promoters — and what’s holding you back
Deep dive into your service categories
Customer reviews are broken down to industry specific service categories.
See which categories are lacking behind
Understand what can be improved
Understand the behaviours you should improve
Behaviour of your team makes the difference.
Comments on specific Behaviours are extracted from each review
See which behaviours your customers are liking the most
Encourage your team to break certain behavioural patterns
Know your top mentioned employees
Identify employees who are making a difference
Personal touch has a big effect on customer satisfaction
Create a new culture of brand ambassadors
Huge potential awaits once your employees are fully engaged
See which products are liked the most*
See how your food, drinks and products are perceived by your customers
Product based sentiment and trend analysis
Make informed decisions on what to change and what to keep selling
Identify trending problems before they hurt
*Comes with standard product groups for your industry. Your products can be added in the Advanced package
